Account Manager

Chicago, Illinois, United States · Customer Success

Description

Position Title: Account Manager

Department: Customer Success

Position Description:

NowPow is seeking an Account Manager to join the Customer Success team. This position will be based in Chicago. The Account Manager plays a vital role in the NowPow customer journey, lifecycle and customer retention. The Account Manager will be responsible for handling the customer success activities and relationship management for large anchor customers. This involves collaboration across all NowPow department to ensure success of the customer’s use of NowPow.

During the implementation phase, the Account Manager works closely with the Implementation Project Manager to understand customer goals, define workflows and onboard new users. Post-implementation the Account Manager will be responsible for ensuring ongoing user and account success by being the primary account representative for key customer stakeholders within each account, cultivating robust adoption of NowPow technology, driving ongoing utilization, increasing customer satisfaction and performing renewal responsibilities to ensure retention.

Activities include managing multiple large customer accounts simultaneously, guiding NowPow users through customer success process to ensure adoption and utilization of the NowPow products. Other responsibilities include troubleshooting questions and issues as they arise, facilitating communication and resolutions between customers and NowPow staff as needed (e.g. product development, engineering, community resources), training delivery, upsell/cross-sell and account growth. Multi-day travel to customer sites and conferences/conventions may be required (<10% of time). In addition, the Account Manager may be called upon to support sales activities such as technology demonstrations for existing customers and representing NowPow at conferences.

Key Responsibilities:

Requirements

Work Authorization:

Please note that NowPow cannot currently sponsor work visas.

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