Community Resources Team Lead

Chicago, Illinois, United States · Community Resources


Position Title: Community Resources Team Lead

Reports to: Community Resources Department Lead

Supervises: Community Resource Specialists (typically a team of 4-5)

Collaborates with: Community Resources department, and on occasion Customer Sales & Success department, New Product Development department, and various NowPow administrative staff

Position Summary:

Community Resources Team Leads play an essential role in editing and refining the NowPow product, as well as direct management of Community Resource Specialists. Community Resources Team Leads hold regular weekly team meetings and conduct one-on-one reviews with team members regarding production and overall performance. Using the daily data report as the primary tool for monitoring team member’s production, Community Resources Team Leads are expected to provide perspective and feedback for continuous improvement to team members. Community Resources Team Leads also participate in honing the taxonomy through the Taxonomy Improvement Committee, and think critically about what information should be collected to maximize the performance of NowPow’s technology. Finally, Community Resources Team Leads are expected to help grow an atmosphere of proactive, idea-oriented teamwork within their groups as well as for the department as a whole while maintaining strict confidentiality on HR-related issues.

Community Resources Team Leads engage in granular editing and revising of other employees’ work as well as adherence to the NowPow Service Information style guide. Community Resources Team Leads are also expected to participate in the continued improvement and refinement of the style guide as well as broader processes within the department. Community Resources Team Leads will demonstrate acute attention to detail, a positive solution-oriented attitude, excellent communication and abstract reasoning skills, and the ability to work as a member of a diverse team.

Essential Duties & Responsibilities:


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