Account Manager

New York, United States · Customer Success

Description

Position Summary:

Position Title: Account Manager

Reports to: Customer Success Director

Collaborates with: Customers, potential customers, current users, Technology department, Customer Success & Sales department, New Product Development department

Position Description:

NowPow is seeking an Account Manager to join the Customer Success team. The position would be based in our New York City office. The Account Manager plays a vital role in the NowPow customer journey, lifecycle and customer retention. The Account Manager will be responsible for handling the customer success activities and relationship management for large anchor customers across the nation. This includes working with the Implementation Team on all customer projects as they onboard to the NowPow technology platform. Post-implementation the Account Manager will be responsible for ensuring ongoing user and account success by being the primary account representative for key customer stakeholders within each account, cultivating robust adoption of NowPow technology, driving ongoing utilization, increasing customer satisfaction and performing renewal responsibilities to ensure retention. Finally, this person will work in conjunction with the Customer Success Community Managers and Associates to oversee ecosystem building needed to grow our markets. Activities include managing multiple large customer accounts simultaneously, guiding NowPow users through customer success process to ensure adoption and utilization of the NowPow products. Other responsibilities include troubleshooting questions and issues as they arise, facilitating communication and resolutions between customers and NowPow staff as needed (e.g. product development, engineering), training delivery, upsell/cross-sell and account growth. Multi-day travel to NowPow corporate office, conferences/conventions and, potentially, customer sites will be required. In addition, the Account Manager may be called upon to support sales activities such as technology demonstrations for existing customers and accounts. Collaboration across all NowPow departments will be required.

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Requirements

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