General Interest

Chicago, Illinois, United States

Description

NowPow, a play on knowledge is power, is a multi-sided technology platform that drives community level collaborations across the entire care continuum. The platform empowers care professionals to promote awareness of high quality community resources, provide data-driven referrals, and track client engagement and activation. NowPow uniquely connects and serves both sides of the referral process, referral senders and receivers, to better manage a community’s entire network of health and social resources and to help people get and stay healthy.


We are searching for mission-driven, talented people for all of our departments. These include: Service Information, Software Engineering, New Product Development, Implementation, Analytics, Customer Success, Sales, Finance and Human Resources.


If you are interested in applying to NowPow but don't see the perfect role listed on our job page, please apply here and Kyle Wickham, our HR representative, will reach out to you shortly.


Here is some more information about our departments:


The Service Information Department is responsible for building and maintaining the resource directory that powers NowPow’s tools and technology. Our team of callers and auditors ensure that the resource directory is filled with detailed, accurate, and up-to-date organizations and service-level information. Expectation of all team members include a deep working knowledge of NowPow’s service taxonomy, excellent written and verbal communication skills, and strong quality focus.


The Technology Department collaborates across the NowPow departments to build and maintain the NowPow software platform. Our team of engineers works closely with the New Product Development Department to plan, develop, and test new features as part of our Agile release process. In addition, our engineers work closely with customers and the Implementation Department to integrate the NowPow software platform into our customers systems and platforms (including EMR’s and Case Management systems). Engineering team members need to be comfortable working with the full-stack, collaborating with other team members, and participating in all phases of the software development lifecycle.


The New Product Development Department manages the company’s entire product line with the vision of delivering elegant, intuitive, and game-changing products. NPD researches customer needs, conducts user testing, prototypes new functionality, and defines business requirements for new products.


The Implementation Services and Product Support Department is responsible for onboarding customers and supporting NowPow users post go-live. NowPow’s project managers are the primary point of contact for customers during the implementation process, and collaborate with key stakeholders to define scope and execute on project plan. The Implementation Services and Product Support team configures the technology to the customer’s specifications and manages the product support process to address NowPow users’ needs post go-live. The team collaborates across all NowPow departments, including the Customer Success and Technology departments, to ensure the successful launch of the technology.


The Analytics Department offers reporting and advanced analytics to customers and business intelligence to NowPow’s departments to help drive sales, adoption, and product improvement.


The Customer Success Department at NowPow partners with our clients to ensure our technology helps them achieve their goals. As a strategic adviser and the main point of contact for our clients, we constantly work to ensure client retention, user adoption and adoption growth, as well as find ways to expand our product touch whether through upsell or expansion.


The Sales Department develops and executes on the company’s growth strategy by prospecting new communities and building relationships with key stakeholders. The team introduces the platform to health systems, health centers, payers, municipal health departments, and community-based organizations across the country. They write proposals in response to bids and negotiate pricing with prospective customers. As the public face of NowPow, they represent the company at conferences and events, develop marketing materials, and manage our social media presence on LinkedIn, Twitter, and Instagram. Throughout the sales process, they collaborate with nearly all NowPow departments, particularly implementation and customer success.


The Finance Department is the glue that binds the business together. We plan our next 12 months' activities and measure progress against that plan. We manage our cash and ensure that we have proper financial controls. We establish metrics with each department and monitor our success against those metrics. Then we combine these activities to support our other functions such as legal, HR, contract negotiations, and pricing. Lastly, we know the numbers and make sure the CEO is well-prepared in communications with board, employees, investors, and company-wide.


The Human Resources Department is responsible for building NowPow’s high performing team and maintaining a unique and positive company culture. HR works with the hiring managers of each department to fulfill staffing needs by recruiting, screening, and interviewing candidates. HR also manages payroll, benefits, and new employee onboarding. Finally, HR organizes check-ins with department leads and team members to collect feedback and help manage employee relations.



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