Community Resource Specialist

Chicago, Illinois, United States · Community Resources


Position Summary:

Position Title: Community Resource Specialist (CRS)

Reports to: Community Resource Team Lead

Supervises: N/A

Collaborates with: All Departments, most likely Customer Success and Implementation

Position Description:

Community Resource Specialists (CRS) play an essential role in creating the NowPow product, a robust inventory of searchable service information. CRSs conduct comprehensive research via web and phone with the businesses and organizations in the communities we support, working primarily in a contact center environment. CRSs may also be assigned special projects related to analysis and maintenance of our resource directories. Applicants will be required to take a computer and written skills assessment as well as a Caliper Assessment before consideration. Qualifying CRSs will demonstrate acute attention to detail, a willingness to problem-solve, a positive attitude, excellent communication (written and verbal) skills, and the ability to work as a member of a diverse team.



Key Duties & Qualifications:

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